Segments in Customer Insights - Journeys: Activities (Email, Appointment, Phone Call etc.)
In this article, the author discusses how to build segments using activities in Dynamics 365 Customer Insights. Activities are special types of tables that have specific behaviors and include things like emails, appointments, tasks, phone calls, and letters. The author provides examples of how to create segments based on activities, such as excluding contacts from nurture journeys who have been involved in an email in the last 30 days. The article includes step-by-step instructions and screenshots to guide the reader through the process. Overall, the article aims to help readers overcome common challenges when working with activities in segment building.
Article 16m
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