Introducing the Customer Intent Agent in Dynamics 365 – Part 2


The article discusses the introduction of the Customer Intent Agent in Dynamics 365, focusing on its configuration process. To enable the agent, admins need to set up billing in the Copilot Service Admin Center. The setup involves creating intent discovery settings, analyzing past conversations, and managing intents, intent groups, and attributes. The article provides detailed steps on configuring the agent and utilizing its features to enhance customer service efficiency.


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