Demystifying Contact Center | SE03 EP01


In this episode of "Demystifying," host Charles Drayton interviews Kos Srivastava, Principal Program Manager for Dynamics 365 Customer Service, to answer questions from the Microsoft Community. They discuss the difference between Dynamics 365 Contact Center and Customer Service. For more information, visit the Microsoft Learn website to learn how to deploy and customize Dynamics 365 services and applications. Additionally, you can join the Dynamics 365 Community website to connect with other users and access more tips and resources.


Video 6m

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