Omnichannel for Dynamics 365: WhatsApp, SMS, and Live Chat integration!
Inogic's Dynamics 365 Omnichannel Communication Suite helps businesses manage customer interactions across channels like WhatsApp, SMS, and LiveChat within their CRM. This eliminates the need to switch between platforms, resulting in faster response times and improved customer satisfaction. The suite includes integrations like WhatsApp4Dynamics, TextSMS4Dynamics, and LiveChat4Dynamics, which allow for automated messaging, tracking of communications, personalized SMS campaigns, and real-time chat with customers. By integrating these tools with Dynamics 365, businesses can achieve a unified customer view, improved response times, personalized engagement, scalability, and access to analytics and reporting. Overall, this enables businesses to deliver consistent, efficient, and personalized customer experiences.
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