Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
The article discusses how Microsoft Dynamics 365 Field Service can help organizations meet customer expectations by providing frontline technicians with intuitive solutions that combine workflow automation, scheduling algorithms, and mobility. The article also highlights how Dynamics 365 Field Service integrates with Outlook, Microsoft Teams, and Microsoft Viva Connections to enhance collaboration between dispatchers, frontline technicians, and managers. The article provides an example of a leading energy supplier that partnered with Infosys to establish itself as a leader in the energy-as-a-service market by offering best-in-class customer experience. The article concludes by discussing how technology is key to building a scalable and efficient field service operation.
Article 19m
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