2025 Release Wave 1 for Dynamics 365 Customer Insights – Data
The article discusses the features included in the 2025 Release Wave 1 for Dynamics 365 Customer Insights - Data. One of the features mentioned is the ability to access data from Customer Insights Data when chatting with Copilot in Sales or Service. This feature will provide insights about customer interactions, data, and customer lifetime value. Another feature mentioned is the ability to increase the accuracy of autonomous agents by grounding them in Customer Insights. This means that customer profiles, segments, measures, and other insights from Dataverse can be used as knowledge sources for autonomous agents. Additionally, agents can be created to perform autonomous actions or respond to changes in unified customer insights. Another feature mentioned is the ability to target the right audience based on signals from earlier campaigns. Overall, the article highlights the innovative features and business value of the 2025 Release Wave 1 for Dynamics 365 Customer Insights - Data.
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