Empowering Non-Technical Staff to Excel with Dynamics 365
This article provides tips for empowering non-technical staff to excel with Dynamics 365. It suggests understanding the perspective of non-technical team members and adapting the platform to their needs. Customizing Dynamics 365 for user-friendliness and developing targeted training programs are also recommended. Creating a supportive learning environment and making learning resources easily accessible with a Digital Adoption Platform (DAP) are additional strategies. The article highlights the features of a DAP, including interactive walkthroughs, in-context help items, role-based customization, and a ready-to-use support library. By implementing these strategies and tools, managers can help their teams use Dynamics 365 efficiently and succeed in their roles.
Article 15m
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