Composing Emails in Dynamics 365 | What's New with Dynamics 365 Shorts
This video discusses the latest updates for composing emails in Dynamics 365 Customer Service. The integration of Copilot allows agents to use AI assistance for clarity and professionalism. The updates include features like drag-and-drop attachments and exporting attached details to Excel, which save time and boost productivity. If you want to provide your agents with a seamless and efficient way to manage email communications, you can find more information on Microsoft Learn. Additionally, you can join the Dynamics 365 Community website to access extra resources and connect with other users.
Video 6m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time