Discover New Ways to Engage with Customers with the latest Dynamics 365 Customer Insights Capabilities
The Microsoft 2024 Wave 1 Release for Dynamics 365 Customer Insights-Journeys is underway, with new features available. A webinar has been created to showcase these features and their benefits for marketing initiatives. The webinar covers the following topics: 1. Viewing record interactions in the timeline: This update allows users to see record engagement with marketing content directly in the contact or lead timeline. 2. Streamlining email communication: Users can now send a series of email messages and define exit criteria in one step. 3. Simplified form capture functionality: Instead of redesigning and embedding forms in Dynamics 365 Customer Insights-Journeys, the marketing team can generate a code that maps to fields on web forms and connects them directly to CRM. To learn more and see live demos of these capabilities, watch the full webinar. Contact Catapult ERP for assistance with implementing these features.
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