Enhanced way of Handling Attachments of Emails
Microsoft has introduced an enhanced attachment experience within emails in its Wave 2 release. This feature allows agents to work with attachments more efficiently, saving time and boosting productivity. The CRM system now offers advanced features to streamline the attachment process, including drag and drop functionality, copying attachments from one email to another, effortless mass downloading of email attachments, deleting multiple attachments in bulk, effective attachment size unit display, and attaching attachments from previous emails. The article provides a step-by-step guide on how to add the new attachment control in the email form. These enhancements improve the overall functionality of the CRM system and enhance user efficiency.
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