Holland America Line sees early signs of more informed purchasing using Microsoft Copilot Studio
Holland America Line has implemented Microsoft Copilot Studio to enhance customer support on their website. They have developed a virtual agent that acts as a digital concierge, providing faster and more personalized assistance to customers. This solution aims to improve the customer experience without increasing call center volumes or relying on traditional chatbots. To learn more about how Holland America Line is leveraging Microsoft Copilot Studio, you can read the full story on the Microsoft website.
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