Microsoft 365 Copilot for Service | Transform service
Microsoft 365 Copilot for Service accelerates onboarding and case resolution for service reps by leveraging AI-powered conversations across knowledge bases. It allows reps to access CRM data, draft emails, update records, and schedule meetings directly from tools like Outlook and Teams. The tool enables generative AI-powered conversations within desktop experiences, with integrations for Salesforce and ServiceNow.
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