Connecting LUIS & D365 (part 1)
This article discusses the use of Microsoft's Language Understanding (LUIS) service in a real-life scenario. The scenario presented is a busy helpdesk or contact center at an electricity or gas company, where LUIS can be used to automate the process of categorizing and routing support emails. The article explains the concepts of LUIS, including intents and utterances, and provides a step-by-step guide on how to configure and train LUIS. It also covers the process of publishing the LUIS app and connecting it to Microsoft Flow. The article concludes by mentioning that the next part will focus on configuring Dynamics 365 and Flow to complete the scenario.
Article 73m
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