Many companies struggle with low engagement from employees when it comes to using Dynamics 365. This can be due to the system feeling too complicated, lack of training, unclear benefits, resistance to change, or a poor user experience. Low engagement can have significant consequences for businesses, including reduced productivity, missed opportunities, wasted resources, and decreased competitiveness. To boost user engagement in Dynamics 365, Microsoft Clarity can be used. This powerful user behavior analytics tool provides insights into how users interact with Dynamics 365, helping identify areas where users may be struggling. It also allows for pinpointing pain points through session recordings and heatmaps. By addressing these issues, companies can improve engagement and maximize the ROI of Dynamics 365.
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