WhatsApp within Dynamics 365 CRM: Improve Sales Conversion and Customer Experience!
TechHaven, a small electronics store, turned their WhatsApp into a sales machine by providing top-notch customer support and leveraging satisfied customers as brand advocates. They integrated WhatsApp with their Microsoft Dynamics 365 CRM system using WhatsApp4Dynamics by Inogic. With this integration, they centralized all customer interactions and inquiries, set up automated follow-up messages, and personalized communication. The result was a significant increase in sales inquiries, conversions, and customer satisfaction. Customers who received support via WhatsApp became brand advocates, sharing their positive experiences on their own WhatsApp statuses, bringing in new customers who messaged TechHaven on WhatsApp itself. You can try WhatsApp4Dynamics free for 15 days and see how it can improve your customer interactions in Dynamics 365 CRM.
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