5 Benefits of Live Chat and Microsoft Dynamics 365 CRM Integration
Integrating live chat with Microsoft Dynamics 365 CRM can help customer service and sales teams manage real-time interactions more effectively. Live chat has a higher customer satisfaction rate compared to email and phone support, and companies that implement live chat experience a 20% increase in conversion rates. By integrating live chat with Dynamics 365 CRM, teams can provide instant responses to customer inquiries, streamline workflows, and personalize communication by leveraging CRM data. This integration also allows for resolving customer issues in real-time, accelerating sales conversions, centralizing interaction history, managing multiple conversations efficiently, and improving customer engagement during peak times. Inogic's LiveChat4Dynamics app offers features like instant chat response, real-time notifications, conversation tracking, and automatic record creation.
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