In this article, the author explains how to create a journey in Customer Insights for the birthday of contacts. They discuss using trigger-based journeys to send contacts through the same journey multiple times. The article provides step-by-step instructions for creating the trigger, Power Automate, and email for the birthday journey. The author also mentions the 6th anniversary of Dynamics 365 Customer Insights Journey and reflects on the innovative possibilities it has brought over the years. The article concludes by highlighting the ability to create a personalized birthday journey that can be repeated every year.
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