Customize your intro message, escalation, and log accuracy by modifying Topics in Copilot Studio
This video provides an overview of how to customize a chatbot in Copilot Studio (formerly Power Virtual Agents). It covers modifying the starting conversation, escalation message, adding custom instructions to the AI prompt, and configuring authentication and channels. The video also explains how to link AI to CSAT and accuracy surveys and provides insights on reporting functionality. Timestamps are provided for each section of the video for easy navigation.
Video 14m
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