Announcing automatic Copilot enablement in Customer Service
Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365 Customer Service environment. This update will install the case summarization and conversation summarization features. If your organization has already enabled Copilot in Customer Service, there will be no change to your environment. The key dates for this update are: Disclosure date: December 2023, Installation date: January 19 - February 2, 2024. Microsoft is deploying this update to improve the agent experience and enhance customer support. Copilot in Customer Service provides real-time, AI-powered assistance to customer support agents. For more information, read the documentation provided.
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