[Video] Customer Service in the Metals Industry - Part 1

This article discusses the creation of a custom customer service module for a client in the metals industry. The module tracks customer issues and manages claims, including the ability to issue claim requests to vendors. The article explains why a custom solution was chosen over using the out-of-the-box Cases module in Dynamics 365, citing cost and customization to meet client needs as the main reasons. The custom module provides tailored functionality at a lower cost compared to pre-built solutions. The article concludes by highlighting the benefits of using a custom-configured solution and teases future insights on innovation and creating solutions for clients.

Article 2m CRM Software Blog | Dynamics 365

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