Dynamics 365 Omnichannel - Voice: Call control improvements
Microsoft has updated Dynamics 365 Customer Service with a new Conversation control interface that has intuitive icons with descriptions to help agents understand the use of the icons without having to hover over it. To view all capabilities included in this release, visit https://releaseplans.microsoft.com/en-US/?app=Customer+Service. Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting https://dynamics.microsoft.com/. Continue learning through the Dynamics 365 Blog, Dynamics 365 Community, free trial, and subscribing to Dynamics 365 YouTube.
Video 21m
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