How To Send And Receive SMS Text Messages In Copilot Studio
You can use Copilot Studio to create an AI Agent that sends and receives SMS messages by implementing the Dynamics 365 Contact Center with its built-in SMS integration. After purchasing a phone number from a messaging provider like Twilio and assigning it to the agent, you can communicate with it on your mobile phone. One practical implementation is creating a "Hotel Concierge AI Agent" that assists hotel guests by answering their frequently asked questions via SMS. This guide includes setting up a new agent in Copilot Studio, giving it appropriate instructions for interactions, uploading an FAQ PDF as agent knowledge, and configuring the correct environment and phone number with Dynamics 365 Contact Center and Twilio. The process ensures the agent is publicly accessible, does not require extra authentication, and adheres to specific tone, style, and security guidelines.
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