Solving Contact Center challenges with Microsoft Business Applications
In this episode of The MSDW Podcast, Abi Sridhar and Barry Givens of Avanade and Shriram Viswanathan of Accenture discuss how to solve contact center challenges with Microsoft Business Applications. They explore key challenges faced by executives and technology teams, and customer service leaders in providing exceptional contact center service experience to end customers while optimizing operational costs for their organizations. They also share recent real-world experiences, including examples of how customers are bringing together Dynamics 365, Power Platform, Azure services, and Nuance offerings to enhance customer experience.
Podcast 21m
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