IFTTT Flow D365
This article discusses how to use IFTTT (IF This Then That) to log every call made by salespeople in a company called Big Energy. The Sales Director at Big Energy is concerned about the lack of call logging and traceability for their salespeople. IFTTT is a free web service that allows users to create applets to connect their devices with their services. The article provides step-by-step instructions on how to set up IFTTT to log phone calls made by salespeople and send the call data to Microsoft Flow. Microsoft Flow then creates a phone call record in Dynamics 365 with the relevant information. The article also mentions using a custom connector to add missing components to the phone call record.
Article 72m
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