Copilot in Dynamics 365 Field Service | helping your frontline deliver exceptional service
Dynamics 365 Field Service introduces AI-powered experiences to optimize service operations. Copilot pre-populates customer escalations into draft work orders for managers to review in Outlook, while recommendations streamline technician scheduling. The Dynamics 365 Field Service app in Microsoft Teams allows technicians to see upcoming work orders, and the Remote Assist app provides additional support with one click.
Video 21m
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