What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2 


Microsoft has announced new updates to the Field Service Mobile app, including enhancements to the Agenda View and Configurable List View. The Agenda View now allows technicians to scroll through up to 90 days of bookings in the past or future, with date separators to better organize bookings. The Configurable List View allows makers to choose up to five columns per table to display in the mobile list view, improving the browsing experience for technicians. Additionally, Microsoft has brought the power of Copilot to Field Service Mobile, enabling technicians to quickly get up to speed on a Work Order or update it using a speech-first Copilot experience. To try out these features, log in with an admin account and enable the "New Mobile Experience" and "Copilot for New Mobile Experience" options in the settings section of Field Service Mobile.


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