Copilot in Microsoft Dynamics 365 Customer Service - Conversation Summary and Ask-a-Question Example


This demo showcases Copilot in Dynamics 365 Customer Service, which assists agents by providing a conversation summary and enabling them to respond to customer queries through chat. This feature helps agents to quickly address customer needs. To learn more about Dynamics 365 Customer Service, visit the official Microsoft Dynamics website.


Video 15m

Login now to access my digest by 365.Training

Learn how my digest works
Features
  • Articles, blogs, podcasts, training, and videos
  • Quick read TL;DRs for each item
  • Advanced filtering to prioritize what you care about
  • Quick views to isolate what you are looking for right now
  • Save your favorite items
  • Share your favorites
  • Snooze items you want to revisit when you have more time