Email editor template changes in Dynamics 365 Customer Service
Microsoft Dynamics 365 is updating its email template editor to a modern, unified experience. The changes aim to streamline template creation and editing, offering HTML support for customization and improved reliability. Existing templates will remain valid, but admins should review them for formatting adjustments. The legacy drag-and-drop layout editor is being phased out. Users can continue using their existing templates, which will open in the new editor automatically. Recommendations include adding width units to HTML formats and avoiding nested table structures. Support resources are available for transitioning to the new editor.
Article 1m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time