How Copilot Transforms Dynamics 365's Customer Service Hub
Microsoft Dynamics 365's Customer Service Hub has introduced AI and Copilot, which leverages natural language processing to streamline customer service. Copilot's case summarization feature condenses all essential information about a case into a concise summary, allowing agents to quickly grasp the core details of a customer's needs. Conversational summarization enables agents to summarize chat and transcribed voice conversations, allowing them to provide more personalized and quicker responses. Copilot within the Customer Service Hub is all about efficiency, empowerment, and elevating customer interactions.
Article 20m
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