Andrew Wingate | Post Go-Live Support & Stabilization | Mission: Implementation | Dynamics 365

In this episode, Andrew Wingate, a Microsoft MVP, delves into the crucial post go-live stabilization phase of ERP projects, highlighting its importance in realizing long-term success. Although projects tend to be delivered on time and on scope, they often face challenges afterward with unclear ownership, stalled adoption, and diminishing system confidence. Andrew offers practical strategies for organizations to transition from go-live into a stable, sustainable operational state. Topics include defining ownership, structuring hypercare, improving user adoption, and maintaining governance. He emphasizes that go-live marks the beginning of the journey towards implementation success, urging listeners to consider it as a starting point rather than the finish line. The session also covers risk management during stabilization, effective support, training separation, prioritization of enhancements, and building a framework for system health and adoption.

Video 4w Microsoft Dynamics 365 Community

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