Use Copilot in D365 Customer Service to generate knowledge articles from cases (preview)
In this video, the speaker discusses a new feature in D365 Customer Service called Copilot, which is currently in public preview. This feature allows users to generate knowledge article drafts from cases using generative AI. Unlike the previous method of converting cases to articles, which resulted in low-quality articles, Copilot uses real-world customer interactions to create higher-quality content. The video provides a demonstration of how to use this feature. For more information, check out the related article on the D365 Goddess website and follow them on Twitter and LinkedIn.
Video 11m
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