Microsoft has launched the 2024 release wave 2 for Dynamics 365, Power Platform, and Microsoft Copilot. The update includes advanced Copilot capabilities for Microsoft 365 Copilot for Sales, Service, and Finance. The features aim to empower the workforce, optimize business processes, and enhance customer engagement. The launch event showcased the new features and highlighted how companies like Lynk & Co, Lifetime Products, Stoneridge Software, AIS, and Schneider Electric are leveraging them for transformation. Copilot is an AI assistant that can drive productivity and efficiency while maintaining privacy, security, and compliance. The update also brings new features to Dynamics 365 customer experience apps, focusing on optimizing customer interactions and streamlining sales processes.
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