Connecting LUIS to D365 (Part 2)
This blog post is part of a series that explains how to connect Microsoft LUIS (Language Understanding Intelligent Service) and Dynamics 365 to improve efficiency in a support desk scenario. The post discusses the use of Microsoft Flow to connect LUIS and Dynamics 365, allowing for automatic classification and routing of cases based on natural language inspection. The flow is described step-by-step, including triggering from Dynamics 365, stripping HTML from the case body, checking for empty emails, passing the text to LUIS for analysis, checking LUIS confidence, retrieving the subject, and updating the case in Dynamics 365. The post also mentions testing the flow and hints at future installments that will cover the D365 implementation and further enhancements.
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